Privacy Policy
Last updated: December 15, 2024. This Privacy Policy governs the manner in which we collect, use, maintain, and disclose information collected from users of our online gaming platform. We are committed to protecting your personal information and maintaining transparency about our data practices in compliance with Indian privacy laws and regulations.
Information We Collect
We collect various types of information to provide you with an optimal gaming experience while ensuring compliance with applicable Indian regulations. The information we collect falls into several categories that are essential for operating our gaming platform effectively.
Personal identification information includes details you provide during registration and account verification processes. This encompasses your full name, date of birth, email address, phone number, and residential address. We also collect government-issued identification documents as required under Indian gaming regulations and anti-money laundering laws.
Financial information is gathered to facilitate deposits, withdrawals, and transaction processing. This includes:
- Bank account details and routing information
- Credit and debit card information
- Digital wallet credentials
- Transaction history and payment preferences
- Tax identification numbers as required by Indian tax authorities
Technical data is automatically collected when you access our platform. This includes your IP address, browser type, device information, operating system, and geographic location. We also gather gameplay statistics, session duration, and interaction patterns to enhance your gaming experience.
Purpose of Data Collection
Your personal information serves multiple legitimate business purposes that enable us to provide secure and regulated gaming services. We utilize collected data primarily to maintain your account, process transactions, and ensure compliance with Indian gambling laws and regulations.
Account management represents our primary use of personal data. We verify your identity, age, and eligibility to participate in online gaming activities as mandated by Indian legislation. Your information helps us customize gaming experiences, track preferences, and provide personalized recommendations based on your gaming history.
Regulatory compliance requires us to maintain detailed records of all user activities and transactions. We report suspicious activities to relevant Indian authorities and comply with know-your-customer requirements established by the Reserve Bank of India and other regulatory bodies.
Security and fraud prevention measures utilize your data to protect both your account and our platform from unauthorized access, fraudulent activities, and potential security breaches. We monitor transaction patterns and gameplay behavior to identify and prevent suspicious activities.
Data Sharing and Disclosure
We maintain strict policies regarding the sharing and disclosure of your personal information. Your data is never sold to third parties for marketing purposes, and we only share information under specific circumstances outlined in this policy.
Service providers and business partners receive limited access to your information solely for operational purposes. These include payment processors, identity verification services, and technical support providers. All third-party partners are contractually bound to maintain confidentiality and use your data only for specified purposes.
Legal compliance may require us to disclose your information to Indian government authorities, law enforcement agencies, or regulatory bodies. We cooperate with legitimate requests from the Enforcement Directorate, Income Tax Department, and other relevant agencies as required by Indian law.
Corporate transactions such as mergers, acquisitions, or asset sales may involve the transfer of user data. In such events, we ensure that acquiring parties maintain the same privacy standards and protections outlined in this policy.
Data Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework incorporates industry-standard technologies and practices specifically designed for the gaming industry.
Technical safeguards include advanced encryption protocols for data transmission and storage. We utilize secure socket layer technology, multi-factor authentication, and regular security audits to maintain system integrity. Our servers are hosted in secure facilities with restricted physical access and continuous monitoring.
Administrative controls ensure that only authorized personnel have access to your personal information. We conduct background checks on employees handling sensitive data and provide regular training on privacy protection and data handling procedures.
Our security measures include:
- 256-bit SSL encryption for all data transmissions
- Regular penetration testing and vulnerability assessments
- Automated monitoring systems for suspicious activities
- Secure backup and disaster recovery procedures
- Compliance with international security standards
User Rights and Control
You maintain significant control over your personal information and possess various rights regarding its use and protection. We respect your privacy choices and provide mechanisms to exercise these rights effectively.
Access rights allow you to request copies of all personal information we maintain about you. You can review your data, verify its accuracy, and understand how it is being used within our gaming platform.
Correction and updating rights enable you to modify inaccurate or outdated information in your account. You can update your profile details, contact information, and preferences through your account dashboard or by contacting our support team.
Data portability rights permit you to request your information in a structured, machine-readable format. This enables you to transfer your data to other service providers if you choose to discontinue using our platform.
Deletion requests are honored in accordance with our data retention policies and applicable legal requirements. However, certain information must be retained for regulatory compliance and fraud prevention purposes as mandated by Indian law.
Cookies and Tracking Technologies
Our platform utilizes cookies and similar tracking technologies to enhance your gaming experience and gather analytical information about site usage patterns. These technologies help us provide personalized content and improve our services continuously.
Essential cookies are necessary for basic platform functionality, including session management, security features, and account authentication. These cookies cannot be disabled without affecting your ability to use our gaming services effectively.
Analytics cookies collect information about your browsing behavior, game preferences, and interaction patterns. This data helps us optimize our platform performance, develop new features, and understand user engagement trends.
You can manage cookie preferences through your browser settings or our cookie management tool. However, disabling certain cookies may limit your access to specific features and functionalities of our gaming platform.
Data Retention Policies
We maintain your personal information only as long as necessary to fulfill the purposes outlined in this privacy policy and comply with applicable Indian legal requirements. Our retention periods vary depending on the type of information and relevant regulatory obligations.
Account information is typically retained for the duration of your active account plus seven years following account closure. This extended retention period ensures compliance with Indian financial regulations and enables us to respond to potential disputes or regulatory inquiries.
Transaction records and financial data are maintained for ten years as required by the Reserve Bank of India and Indian tax authorities. This information may be necessary for audit purposes, tax reporting, and anti-money laundering compliance.
Technical data such as logs, IP addresses, and gameplay statistics are generally retained for two years unless longer retention is required for security investigations or legal proceedings. We regularly review and purge outdated information that no longer serves legitimate business purposes.
Third-Party Services
Our gaming platform integrates with various third-party services to provide comprehensive functionality and enhanced user experiences. These partnerships involve limited data sharing under strict contractual agreements that prioritize your privacy protection.
Payment processors handle financial transactions on our behalf and may collect additional information required for payment processing and fraud prevention. These providers operate under their own privacy policies and security standards that complement our protection measures.
Identity verification services assist us in complying with Indian know-your-customer regulations and age verification requirements. These providers access only the minimum information necessary to perform verification services and are contractually bound to protect your data.
Analytics and marketing partners help us understand user behavior and improve our services. We share only aggregated, anonymized data with these partners, ensuring that your individual privacy is maintained while enabling platform optimization.
Contact Information and Updates
We encourage you to contact us with any questions, concerns, or requests regarding this privacy policy or our data handling practices. Our dedicated privacy team is committed to addressing your inquiries promptly and transparently.
This privacy policy may be updated periodically to reflect changes in our practices, legal requirements, or platform features. We will notify you of significant changes through email notifications or prominent notices on our platform.
For privacy-related inquiries, data subject requests, or concerns about our data practices, please contact our privacy team through the designated channels provided in your account dashboard. We strive to respond to all privacy requests within thirty days of receipt.
Your continued use of our gaming platform following any privacy policy updates constitutes acceptance of the revised terms. We recommend reviewing this policy regularly to stay informed about how we protect and utilize your personal information.